Privacy & Data Protection
Welcome to the Giant Wins privacy policy. This page explains how we collect, use and protect the personal information you provide when you create an account, play games or otherwise use our services. We take your privacy seriously and set out below the types of data we handle, why we use it and how you can manage your information.
Types of data we collect
We collect several categories of information needed to provide and secure your account and transactions. This includes personal data, technical data and transactional records collected directly from you or generated when you use our site.
Personal data
Personal data covers information that identifies you, such as your name, date of birth, address, email, telephone number and identity documents where required for verification. We also store account details like username, password (securely hashed) and communication preferences.
Technical data
Technical data includes IP address, device and browser type, operating system, geographic location (approximate), and usage data about your sessions and interactions. We use this data to maintain and improve site performance and to detect suspicious activity.
Transactional data
Transactional data relates to deposits, withdrawals, bets, game history and payment details needed to process transactions. Payment card information is processed by our payment providers and is not stored on our systems except where required by law or under specific secure arrangements.
How we use your information
We use data to operate your account, process payments, carry out identity checks, detect and prevent fraud, respond to enquiries and fulfil legal obligations. With your consent, we may also use data for marketing communications and to personalise offers. You can withdraw marketing consent at any time.
Data protection practices
We protect personal information using technical and organisational measures such as encryption, access controls and staff training. Access to personal data is restricted to authorised personnel and accredited third-party providers where needed to deliver services.
Cookies and tracking technologies
We use cookies and similar technologies to enable core site functions, remember preferences and provide analytics. Some cookies are necessary for account security while others support performance and advertising. You can manage cookie settings via your browser or our cookie tool.
User rights
You have rights to access, correct, restrict or delete your personal data, and to object to or request portability of certain data. You may also withdraw consent for processing that is based on consent. To exercise your rights, contact our team and we will guide you through the verification process.
Access, correction and deletion
To request access, correction or deletion, email [email protected]. We will verify your identity before making changes to protect your account. Some data may be retained where necessary for legal or compliance reasons.
Information sharing and third parties
We share information with payment processors, identity-check providers, fraud prevention agencies, analytics partners and customer support providers. We may also disclose data when required by law or to protect legal rights. Data may be processed within the EEA and by providers outside the EEA subject to appropriate safeguards.
Privacy policy updates
We may update this policy from time to time. Any material changes will be posted on the site and will show the date of last revision. If you have questions about this policy or our practices, contact [email protected] or refer to your account settings for further options when using GiantWins.