Responsible Gambling

At Giant Wins we are committed to safer gambling and to helping every player keep control. We believe gambling should be a form of entertainment, not a source of harm, so we provide clear tools and guidance to support controlled play and player safety.

Player protection principles

We put player welfare first. That means giving you straightforward options to manage how you play, clear information about responsible gambling, and a prompt support route if you feel your play is becoming a problem. We monitor activity for signs of harm and may make contact if we believe a player needs help.

Activity-control tools

GiantWins offers a set of practical controls you can use at any time from your account. These allow you to tailor limits and pauses to suit your needs and to reduce the risk of impulsive play.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you put into your account. Limits can be increased or decreased from your account settings, but increases are subject to a short cooling-off period to help avoid impulsive changes.

Loss limits

You can set loss limits to cap the total amount you may lose over a set period. Loss limits work alongside deposit limits and are an effective way to maintain control of your overall spend.

Time limits and account breaks

Use session time limits and temporary account breaks to limit how long and how often you gamble. Short time-outs are ideal if you need an immediate pause, while longer account breaks let you step away for days, weeks or months.

Self-exclusion

If you need a longer-term solution, self-exclusion allows you to close your account for a minimum period. During self-exclusion your account is closed and you will not be able to access the platform. We will provide clear steps for reactivation only after the exclusion period has ended.

Recognising signs of problematic behaviour

Look out for signs such as chasing losses, spending more than intended, neglecting other responsibilities, or hiding activity from friends and family. If you notice these changes in your behaviour or someone you care about, consider using our limits or an account break and seek support.

Practical tips for staying in control

Set realistic limits before you start, stick to a pre-planned budget, take regular breaks, avoid gambling when tired or stressed, and do not use gambling to cope with problems. Discuss limits with someone you trust if you feel your play is changing.

Professional help and support organisations

If you need further help, contact a professional support organisation. Useful UK resources include GambleAware, GamCare and local NHS services. If you are concerned about your account, please use the help options in your account settings to speak to our support team.