Contact Our Support Specialists

Giant Wins customer support is here to help with account questions, verification, technical issues or general feedback. Our authorised support centre handles enquiries, account-related changes and security checks, and can guide you through deposits, withdrawals and payment queries. If you need help with verification documents, our team can advise on acceptable ID and next steps. Contact us by live chat, email or phone for a prompt reply; GiantWins will act in your favour to resolve issues clearly.

Department	Contact
Customer support	[email protected] (live chat & email - typical reply within 1 hour)
General enquiries	[email protected] (company enquiries - response within 24 hours)
Affiliate enquiries	[email protected] (partner team - new partner enquiries welcomed)
Phone	+44 20 7946 0321 (voice support)
Working hours	Mon-Fri, 09:00-18:00

Email Support

Email is our preferred contact method for detailed requests, account-related queries or cases that need documents or explanations. Please send your message to [email protected] with a clear subject line and up-to-date contact details. Including your account ID and any relevant attachments speeds handling and helps avoid delays in resolving your enquiry.

Submit Your Inquiry

Contact Giant Wins support

<label for="email" style="font-size:14px;font-weight:600;">Email</label><input id="email" name="email" type="email" placeholder="[email protected]" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;box-sizing:border-box;"/><label for="message" style="font-size:14px;font-weight:600;">Message for GiantWins team</label><textarea id="message" name="message" rows="6" placeholder="Tell us about your question or issue" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;box-sizing:border-box;resize:vertical;"></textarea><button type="submit" style="padding:10px 12px;background-color:#0066cc;color:#fff;border:none;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button>

Response Time

Giant Wins support aims to respond quickly to routine enquiries, with most messages answered within one business day. More complex issues, such as bonus disputes or verification checks, may take longer while we investigate and liaise with third parties. For faster handling, include your account details when contacting GiantWins support; some cases can require up to several business days to resolve.

Feedback

We’d love to hear from you: feedback, suggestions or ideas to make the site better. Please tell us about missing features, confusing pages or any issues you spot. Every message is reviewed carefully and helps us improve the service and user experience. Send your thoughts to [email protected] or use the live chat and we’ll get back to you promptly.