General Terms and Conditions

These Terms and Conditions set out the rules for using the Giant Wins platform and explain the relationship between us and our users. We operate an online casino and related services; these terms govern account use, promotions, payments and other activity on the site. By registering an account you accept these conditions and agree to keep your account secure and to use the platform responsibly.

Account responsibilities

When you create an account you must provide accurate personal information and keep login details confidential. You are responsible for all activity on your account, including any transactions made by authorised users. If you suspect unauthorised access, you must notify us immediately. We may place temporary holds, request verification documents or suspend accounts where suspicious activity is detected or where account limits are breached.

Verification and limits

We carry out identity checks and may ask for documentation to comply with legal and security obligations. Until verification is complete, deposits, withdrawals and some features may be restricted. You can set deposit and play limits via your account to support responsible gambling.

Eligibility requirements

To use this service you must be at least 18 years old and legally permitted to gamble in the jurisdiction from which you access the site. We do not accept accounts from individuals who are self-excluded, on a national exclusion scheme, or otherwise barred from gambling under applicable law. One account per person is permitted unless we agree otherwise in writing.

Acceptable platform use

Users must not use the site for unlawful purposes, fraud, money laundering or to interfere with normal service operation. Cheating, collusion, use of unauthorised software or multiple account abuse will result in suspension, closure and forfeiture of funds and winnings where appropriate. We reserve the right to refuse, void or adjust bets that appear irregular or were placed in error.

General bonus and promotion rules

All promotions and bonuses are subject to specific promotional terms which form part of these conditions. Promotions may include wagering requirements, game restrictions and maximum conversion limits. We will apply the bonus terms shown on the relevant promotion page at the time you claim the offer. Misuse of promotions may lead to bonus removal and account action.

Deposits and withdrawals

Payment methods, minimum and maximum amounts, processing times and any fees are set out on the payments page and may vary by method. Withdrawals are subject to verification checks and we may delay processing to complete these checks. We may require additional evidence of identity, source of funds or address before releasing funds. Account limits and withdrawal restrictions may apply in accordance with our policies.

Dispute resolution

If you have a dispute with us you should contact customer support in the first instance and provide relevant details and any supporting documents. We will investigate and aim to resolve complaints promptly. If you remain dissatisfied after our internal process, we will explain any further escalation options that are available to you.

Updates to terms and conditions

We may amend these terms from time to time to reflect changes in law, services or operational requirements. Material changes will be communicated via the website or by email where possible. Continued use of the service after notification constitutes acceptance of the updated terms. For clarity, references to the brand on this page include GiantWins as an alternative trading style used on the site.